Epic Training Manager Job at Connvertex Technologies Inc., Remote

  • Connvertex Technologies Inc.
  • Remote

Job Description

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities

  • Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
  • Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
  • Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
  • Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
  • Establish training plans, schedules, communications, and readiness milestones for system changes.
  • Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
  • Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
  • Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
  • Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
  • Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

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